Site Privacy Policy

At Maddie B Aesthetics Skin Atelier, we value your privacy and are dedicated to safeguarding your personal information. This policy outlines how we handle information collected from website visitors, the circumstances under which personal information is disclosed to third parties, and the security measures in place to protect it. We may update this policy periodically, so please review it regularly to stay informed about any changes. By using our website, you consent to our Privacy Policy and agree to its terms. If you have any questions about this policy or our privacy practices, please contact us via email at maddieb@maddiebaesthetics.com or by mail at: Maddie B Aesthetics Ltd, 128 City Road, London EC1V 2NX.

WHO ARE WE?
We are Maddie B Aesthetics Skin Atelier, an aesthetic clinic based in London. We specialize in facial and body aesthetics as well as wellness treatments.

HOW DO WE COLLECT INFORMATION FROM YOU?
We collect information from you when you use our website, such as when you contact us about products and services or when you register to receive our monthly newsletters.

WHAT INFORMATION DO WE COLLECT FROM YOU?
We may collect your name, address, telephone number, email address, IP address, and information about which website pages you accessed and when. When you make a payment over the phone or purchase from us, we do not store your card information.

HOW YOUR INFORMATION WILL BE USED
We may use this information to:

  • Process payments made over the phone or in the clinic
  • Send you products you have purchased over the phone or online
  • Seek your feedback on our products and services
  • Notify you of changes to our services or products
  • Process, book, and confirm appointments you request
  • Process job applications
  • Send you requested newsletters and campaign information
  • Process reward points and notify you of your rewards

We regularly review our retention periods for personal information. Some information must be retained to fulfill statutory obligations (e.g., medical records). We will keep your personal information for as long as necessary for the relevant activity or as specified in any relevant contract you have with us.

WHO HAS ACCESS TO YOUR INFORMATION?
We do not sell or rent your information to third parties. We do not share your information with third parties for external marketing purposes.

INFORMATION SHARING
We share your personal information with third parties only as described in this Privacy Policy. We may share your information with companies that help us deliver email newsletters or other services. These companies are authorized to use your personal information only as necessary to provide these services. We may also disclose your information if required by law, in response to a government request, or in connection with a corporate change. We will not share your details with any other third party without your prior consent.

YOUR CHOICES
You can choose whether or not you want to receive information from us. If you prefer not to receive direct marketing communications about new products, treatments, reward points, events, and promotions, you can indicate your preferences on the form where we collect your information. We will not contact you for marketing purposes by email, phone, or text unless you have given your prior consent. You can change your marketing preferences at any time by emailing us at maddieb@maddiebaesthetics.com or by writing to us at: Maddie B Aesthetics Ltd, 128 City Road, London EC1V 2NX.

ACCESSING AND UPDATING YOUR INFORMATION
We strive to keep your personal information accurate and up to date. If your email address changes or any other information we hold is inaccurate or out of date, please email us at maddieb@maddiebaesthetics.com. You have the right to request a copy of the information we hold about you. We may charge £10 for information requests to cover our costs in providing you with details of the information we hold about you.

SECURITY PRECAUTIONS IN PLACE TO PROTECT YOUR INFORMATION
When you provide us with personal information, we take steps to ensure it is treated securely. Sensitive information is encrypted and protected. When you are on a secure page, a lock icon will appear in web browsers such as Microsoft Internet Explorer. While we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

PROFILING
We may use your personal information to create a profile of your interests and preferences to contact you with relevant information. We may supplement the information you provide with additional information from other sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

USE OF 'COOKIES'
Our website uses cookies, which are small pieces of information sent by an organization to your computer or device and stored on your hard drive to recognize you when you visit. Cookies collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us improve our website and provide a more personalized service. You can switch off cookies by setting your browser preferences, but this may result in a loss of functionality when using our website. More information: http://www.google.co.uk/intl/en/analytics/privacyoverview.html

LINKS TO OTHER WEBSITES
Our website may contain links to other websites run by different organizations. This privacy policy applies only to our website, so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites, even if you access them using links from our website. If you linked to our website from a third-party site, we recommend you check the policy of that third-party site.

CHANGES TO THIS POLICY
By using our site, you agree to this Privacy Policy. We may amend this policy at any time. If we make significant changes to how we collect, use, and/or share your personal information, we will notify users via email or post a notice on our site prior to the changes becoming effective. Please review this page periodically for the latest information on our privacy policy.

CONTACTING US
If you have any questions regarding this Privacy Policy, you may contact us by writing to: Maddie B Aesthetics Ltd, 128 City Road, London EC1V 2NX, or emailing us at maddieb@maddiebaesthetics.com.